Navien tankless water heaters are commonly installed in homes that want high hot-water capacity and improved efficiency, but the systems are more complex than basic storage tanks. Energy.gov indicates tankless water heaters typically last more than 20 years; using 20 years here is a conservative baseline for repair math.
Repairs under the threshold are usually sensible when they address single-component failures such as sensors, ignition components, fan motors, or a control module and when the unit is properly maintained (especially periodic descaling). Replacement becomes the safer choice if the unit has chronic scale-related issues, repeated heat exchanger problems, or multiple error codes that suggest broader wear, because the cost of stacked repairs can approach replacement quickly.
If you live in a hard-water area, maintenance history should weigh heavily toward replacement when problems start recurring. The replacement price reflects a representative mid-market tankless unit price from major retailer listings; installed costs vary widely based on venting, condensate handling, and gas/electrical upgrades.